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Frequently Asked Questions

What is an eStatement?

An eStatement is an online statement available to view via Internet Banking. eStatements are free of charge and can be printed or saved for your records.

How do I switch to eStatements?

It’s easy to switch to eStatements. Simply go to ‘eStatements’ under the main menu in Internet Banking and then select ‘Switch to eStatements’.

From here, select one or all of your accounts eligible to switch to eStatements, read the terms and conditions and follow the simple steps to stop receiving paper statements.

Can I return to paper statements?

Yes, you may return to paper statements at any time by calling us on 13 13 76 or by visiting your nearest BankSA branch.

Which accounts are eligible to switch to eStatements?

The majority of personal banking and savings accounts and some business accounts may switch to eStatements instead of a paper statement provided the account is solely owned. Accounts include:

What should I expect if I switch to eStatements?

When you switch to eStatements on your account we will no longer send you a paper statement. Instead you will receive an email alert each time a new eStatement is available online. Simply logon to Internet Banking to view, save or print a copy of your eStatement.

Choosing eStatements also means you will receive messages with Important Information about your account in your Internet Banking Message Centre. You will receive an email alert when a new message is delivered to your Message Centre.

More FAQs

Why can’t I switch to eStatements on all of my accounts?

Only individual accounts (solely owned) are eligible to switch to eStatements. Joint accounts are not eligible at this time .

Why isn't my eligible account in the list of accounts to switch?

From time to time some systems may not be available. If your account should be eligible to switch to eStatements, please try to switch again.

Can I switch to eStatements on my Term Deposit Account?

No, we don’t offer eStatements on Term Deposit Accounts. Instead of a statement, a Certificate of Term Deposit is issued whenever a Term Deposit is opened or renewed.

Do I have to receive a notification email?

Yes, the bank is legally obliged to notify you whenever a statement or important notice has been delivered to you electronically.

I have a passbook account. Can I have eStatements?

No, your account uses the passbook as your transaction record instead of a statement, so passbook accounts are not eligible for eStatements.

You may convert your passbook account to statements at any time by visiting your nearest branch.

Can I still have my accountant receive a paper statement?

Yes, you may receive an eStatement and arrange for a paper copy to be sent to your accountant, or another third party. Please arrange this by calling 13 13 76 or by visiting your nearest BankSA branch.

Is eStatements secure?

Yes, eStatements can only be accessed via Internet Banking and you can be confident that Internet Banking is safe and secure. Maintaining the security and confidentiality of your financial and personal information is one of our primary responsibilities.

Read more about our commitment to security and confidentiality.

Which accounts allow me to view an eStatement?

You may view an eStatement with the majority of personal banking and savings accounts and personal banking products including personal and business credit cards, personal loans, home loans, business loans and some investment loans. These include:

Can I see the mailing address details on my eStatement?

No, the online view of your statement does not include any contact information. However all other information on the statement remains the same as the paper version.

Is my eStatement the same as my paper statement?

Yes, your eStatement is an electronic form of your paper statement. Your eStatement is classified as a legal document because it includes all of the same transaction and account information as your paper statement. The only information that is not included on the eStatement is the mailing address.

Is there a charge for eStatements?

No, there is no fee to view eStatements online or to switch to eStatements (and stop receiving your paper statement). The current fees for ordering a duplicate or interim paper statement will still apply. However, if you can view, save and/or print your eStatement via Internet Banking you may avoid ordering any additional paper copies and avoid duplicate and interim statement fees. 

How far back can I view my statements online?

You may view, print and save at least 2 years of eStatements.

Why didn’t my search results deliver all of the statements within my date range search?

To ensure a quick response to your query, we restrict the number of statements returned on a date range search. The system returns the most recent statements produced within the period specified. To view the previously issued statements, simply reduce the date range in your search criteria.

I’ve done a date range search and it’s delivered an eStatement outside my date range. Why?

If you select a date range that includes a period of time prior to the account open date or before statements were issued on the account, we will present you with the first statement issued on the account.

What is the difference between eStatements and Transaction History within Internet Banking?

eStatements are an exact copy of the corresponding paper statements and are a legal document. You may view, print and save at least 2 years of eStatements online.

‘My Transaction History’ usually enables you to view 3 months of account history or a maximum 500 transactions; however this varies according to your statement cycle.

Can I print my online statements?

Yes, you may print your eStatements within Internet Banking.

Can I save my online statements?

Yes, you may save your eStatements to your computer. Your eStatements will also be available via Internet Banking, providing at least 2 years history.

What is Message Centre within Internet Banking?

You may receive Important Information about your account (such as changes to account terms and conditions) in the Internet Banking Message Centre. A closed envelope icon in the top toolbar means you have unread messages in your Message Centre; an open envelope icon means you have no unread messages.

How do I view Important Information about my account?

Within Internet Banking, select ‘Message Centre’ from the left navigation bar and then select ‘My Mailbox’ to view your messages. Or select the envelope icon at the top of your toolbar.

Within the message you may click on a link to access a PDF version of the Important Information. You will need to have Adobe Acrobat Reader installed on your computer to do this.

How do I print or save Important Information about my account?

The Important Information will be in a PDF format. The save and print icons will display in the Adobe Acrobat toolbar at the top of the page.

Can I still order a paper statement?

You may order a copy of a statement by selecting ‘Order a Statement’ within Internet Banking, however this will incur a fee.

Instead, select ‘View eStatements’ and then select the account and statement date range. View your eStatement and print for a paper copy at no cost.

If you order an interim statement on your eStatement account, this will be delivered to you electronically. Once you receive the email notification to advise that the statement is available to view, login to Internet Banking to print a copy of the statement.

Will I be able to access eStatements when I close an account?

No, when an account is closed it is no longer accessible within Internet Banking. Prior to closing your accounts, we recommend you print and/or save any statements for future reference.

I have a Safari or Firefox browser and I can't see the 'copy' button. How do I copy and paste information into a document?

Safari or Firefox browsers do not have the Copy button option. You can copy information on these browsers by highlighting the text you would like to copy and then pressing the CTRL C command (press the C key while holding down the Ctrl key) and then press CTRL V to paste that information into a document.

What accounts are considered to be a "sole trader" and eligible for eStatements?

Sole Trader accounts are accounts held in a person's name trading as a business name. For example, "John Smith trading as John's Convenience Store" or "John Smith trading as John Smith". In this case, John Smith is the sole trader. All accounts held in a company name, including companies with only one director, are not considered to be a sole trader and are not eligible for eStatements.